Carnival Dream passengers refunded after water line bursts onboard

Carnival Dream passengers refunded after water line bursts onboard

Nearly 100 passengers on Carnival Dream have been offered a refund and cruise voucher after a water line burst onboard the ship.

Footage circulating online shows water gushing out of the hallway on deck nine the 3,646-passenger capacity vessel on May 3.

The Carnival Cruise Line ship was forced to return to its homeport in New Orleans, US, on May 6, midway through its seven-night Western Caribbean cruise.

Affected passengers have been provided with a full refund and future cruise credit, the line said in a statement.

The statement read: “We never want our guests to experience anything other than a perfect vacation, so we sincerely regret that we inconvenienced nearly 100 guests.

“We offered to fly the impacted guests home at our expense if they wanted to disembark early and only two of the nearly 100 guests that received our offer chose to do so.

“Most of the guests on board were not even aware of the incident until the last 24 hours as word circulated, and our passengers heard from friends and family who saw media reports.

“Needless to say, the tremendous positive attitude of our guests and crew is proof of why we are America’s favourite cruise line.”

The line said that the water line break had “no effect on the safe operation of the ship”.

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